He spoke to BENJAMIN ALADE on the challenges of digital services in Nigeria, and why organisations need to prioritize instant responses to demands of customers as part of the new normal in the business world. Excerpts:Many customers are unhappy with digital services in Nigeria, due to poor interaction and engagement between organisations and their customers especially when they have challenges using the platforms. They focus more on how to win new customers, and less on how to give excellent services to their existing customers. What kind of growth has Nigeria attained in digital services? Over the years, Nigeria has experienced impressive growth in digital services.

Source: The Guardian October 28, 2020 02:26 UTC